Offre spéciale : livraison gratuite, paiement à la livraison, plus rapide et vous pouvez commander dès maintenant !

Offre spéciale : livraison gratuite et paiement à réception

Dépêchez-vous et commandez dès maintenant !

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Retours & échanges

Politique de retour et d'échange

Return & Refund Policy

At IKONI, customer satisfaction is very important to us. Please read our return and refund policy carefully before placing an order.

1. Damaged or Broken Product Upon Delivery

If you receive a product that is damaged, broken, or defective due to shipping:

  • You must contact us immediately after receiving the order

  • The product must not be used

  • We will replace the product with a new one in perfect condition

✅ Replacement is guaranteed in this case

2. Customer Not Satisfied With the Product

If you use the product and feel that it does not meet your expectations, or it did not give the results you were hoping for:

  • You must contact our support team

  • After verification, we will issue a 100% full refund

✅ Full refund available in this case

3. Misunderstanding Due to Not Reading the Product Description

If the customer did not read the product description carefully and expected features or results that were not mentioned or promised:

  • No return or refund will be accepted

❌ Refund is not allowed in this case

Important Notes

  • Requests must be made within a reasonable time after delivery

  • Proof (photos or videos) may be required for damaged products

  • IKONI reserves the right to refuse any request that does not meet these conditions